Frequently Asked Questions

If you would like to get in contact with the us, feel free you can get in touch with us using the contact form below or email us [email protected].

What is Jorcus?

Jorcus is a digital nomad and remote work community app. We start by helping digital nomads and remote workers connect with each other.

How does Jorcus make money?

Most things on our site are free. So, we currently don’t make money from our app. But if we want to monetize it, maybe through ads and sponsorship.

Account registration failed?

We use a strict spam firewall to prevent bots and malicious people from registering for spam on our site. If you are unable to sign up for an account, here are some things you can try.

  1. Disable VPN
  2. Use different email addresses
  3. Try again later
  4. Wait 24 hours and check your email. This is because we manually check for blocked registrations every day, and if we find it’s not a bot, we manually approve the registration. Then, the generated password will send to your mailbox.

If you are still getting those issues, you can leave your email and username via this chat. I will manually register it for you. If you still need assistance, please contact us at support[@]jorcus[dot]com

How can I request a refund?

Because of the nature of products and services, which are digitally delivered and non-tangible goods, we cannot offer refunds or chargebacks for purchases unless we written it on the sales page.

Please check the refund policy for more details.

For products/services that we have mentioned refund available. You can contact us via email, support[@]jorcus[dot]com, or via the “live chat” in Jorcus. You can expect a response within 48 hours of the request.

How do I change or add Jorcus profile picture?

To add/change your Jorcus profile picture, you can visit your public profile settings to change it. We recommend that you upload a profile picture that is at least 500 pixels wide and 500 pixels high for the best quality.

Note: Your current profile picture is always public.

How can I stay safe with Jorcus?

Jorcus is a digital nomad app that provides information on digital nomads and remote work. A community to help you connect with other digital nomads and remote workers. Staying safe on internet is important to protect your personal information and privacy. Here are some tips to help you stay safe:

  1. Use a strong and unique password: Use a password manager to generate a strong and unique password for your social media accounts, and avoid using the same password for multiple accounts.
  2. Be mindful of what you share: Be cautious about sharing personal information on social media, such as your full name, address, phone number, and date of birth. Also, avoid posting sensitive information, such as your social security number, credit card number, or login credentials.
  3. Think before you click: Be careful when clicking on links or downloading files on anything suspicious, as they may contain malware or viruses. Also, avoid engaging with suspicious accounts or messages.
  4. Monitor your accounts regularly: Regularly monitor your social media accounts for suspicious activity, such as unauthorized logins or posts. If you notice anything suspicious, report it to the social media platform and consider changing your password.
  5. Never share your username, email and password
Why am I not receiving email notifications about my Jorcus account?

There could be several reasons why you are not receiving email notifications about your account, including:

  • Incorrect email address: Make sure that the email address associated with your account is correct and up to date.
  • Spam or junk filters: Check your spam or junk email folders to see if the notifications are being filtered out of your inbox.
  • Notification settings: Make sure that your notification settings are properly configured to receive the notifications you want. Some platforms allow you to customize your notification settings to receive only certain types of notifications.
  • Technical issues: There could be technical issues with the platform’s email system that are preventing notifications from being sent. Contact the platform’s support team for assistance if you suspect this is the case.
What happened to the contents that I deleted on Jorcus?

Removing contents from your account is irreversible. Once deleted, it will be permanently deleted. There is no way to recover.

Why my post were removed?

The online community may be a big and great place, but it may be very harsh. It is these harsh comments/posts that can indeed reduce curtains in a great week.

Your posts may have been removed for several reasons, including:

  • Violation of forum rules: If your post violates the forum’s rules, such as posting spam or offensive content, it may be removed by the forum moderators.
  • Duplicate content: If your post is a duplicate of an existing thread or discussion, it may be removed to avoid cluttering the forum.
  • Inappropriate language: If your post contains inappropriate language or derogatory remarks, it may be removed to maintain a respectful and positive environment for all members.
  • Irrelevant content: If your post is not relevant to the forum’s topic or discussion, it may be removed to ensure that the forum remains focused and informative.
I can’t log in, what should I do?

If you have trouble logging in, make sure that you are using the right username, password and that you are using the right log in method.

If you still can’t login, use the forgot password link to create a new password.

I’ve received a suspicious email or message that looks like it’s from Jorcus

If you receive an email or message that you think is suspicious, we recommend that you do not click on any links or attachments in the message.

Instead, forward the message to us support[@]jorcus[dot]com with your name, the email address you used to contact us, and a brief description of why you think the message is suspicious.

Remember, Jorcus will never ask you for your password. Scammers might tried to create fake email, fake domain, fake website that look like our staff/employee that send you an email.

Why am I getting login alert?

We will send a login alert to notify you every time a new login is made to your account to prevent unauthorized login.

I want to do business with Jorcus, how can I register a business account?

We currently didn’t have any option for people to register it as an employer/business/brand/organization. What you can do is create a personal account, so that in the future we might add a feature that you can link your personal profile with your business/brand.

Jorcus is a community where people use their authentic identities. We don’t allow any brand/organization/product account on Jorcus. It can get very spammy if we allow it.

Keep in mind, the Jorcus app is aimed at helping digital nomads and remote workers to connect with each other more easily. So, it should be represented as an individual person. If you wish to do business in Jorcus, use your own name.

How to deal with spam on Jorcus?

Jorcus uses an anti-spam service that uses a variety of methods to identify and block spammers. Spam is removed from the system, and the spammers are blocked from accessing the service.

There are various ways to deal with spam. You can block those users that you feel are not worth the time. You can also report any spam or inappropriate content you may find on the site.

How Jorcus deal with DMCA?

If a DMCA takedown notice is received, we will investigate the circumstances and may remove content if the following is true:

1) The user is a copyright holder, or an agent authorized on their behalf;

2) The copyright claim is legitimate, and the content has been removed.

3) The takedown notice is complete and valid.

What information on my profile is Public?
  • Your name, profile picture, cover photo, username to help people to recognize you.
  • Information that you’ve shared with the public.
  • Remember, your public information can be show up inside/outside the Jorcus app for example the search inside the Jorcus app or the search engine like (Google, Bing and so on).
What are the guidelines when creating a custom username?

Your custom username should be your name. When creating a custom username, it is important to make it easy to remember and easy to spell, so it is easy to find you.

Custom usernames should not be too similar to existing usernames, should not look like spam, and should not be offensive. Don’t impersonate anyone, don’t use offensive words, don’t use usernames like (admin, moderator, or trying to impersonate anyone from our/other companies)

I got a login alert that I wasn’t, what should I do?

Logging in from a new device will trigger a login alert to keep your account safe

If you are notified that someone is trying to access your account, you can change your password immediately. To do so, go to the “Forgot your password?” link on the login page and enter the email address you used to access your account. You will receive an email with instructions on how to proceed.

If you receive a login alert that is not yours and you need further assistance, please contact the Jorcus team so we can investigate further.

What is the logo inside Jorcus?

The word Jorcus was formerly a nickname for the founder of Jorcus. The reason is simple, if your name is Daniel and you name your restaurant Daniel Restaurant. So, for simplicity, we will now use it as the application and company name. I know you might notice that our logo has a fire symbol on it, which basically means we’re always on fire and very passion on it. Who isn’t on fire if you can work from anywhere? Doesn’t it?

Why I’m Unable to receive email?

There are lot of reasons that you might be unable to receive email. You can do the following to see if it ca

  1. Your email storage may be full. Please clear your email storage space.
  2. Check the junk box. Make sure you save our email address as a contact and whitelist us. So, it won’t go to the junk box again.
  3. Your email was bounced. It’s highly likely you have a firewall for your email. Try to disable the firewall. Or you have mistakenly blacklisted our email. Make sure our email address or domain isn’t in the blacklist.
Is Jorcus funded by any investors?

We are not funded by any investors. All the money comes from my own pocket money. So, we need to place ads and sell things on our site to keep it maintained. You don’t necessarily need to buy us a coffee to support us, you can just promote our site by sharing it. But if you do financially, we are very much appreciated!

☕ 1 coffee =1 extra productivity boost!

Why was my credit card not accepted or declined?

When you tried to use a credit card to make a purchase at our store, the credit card authorization was declined. This could be a problem with your bank, or your credit limit is falling.

What can you do:

  1. First, please make sure all the credit card information that you have entered correctly. For example, check all credit card numbers, credit card expiration date and CVC number correctly filled. If everything is filled correctly, but still not able to proceed with it. Please try again later or use another credit card.
  2. Check with your bank. If the transaction is rejected, you need to contact your bank to ask if there are any problems with your card.
  3. Try another card.
My account is suspended

If you are unfortunately banned from your account, then you will no longer be able to access our website/app. There are many reasons for account suspension, ranging from mild to severe.

Sometimes, the reason is simple: you broke the rules. But other times, the situation is more complicated: we may ask you to make changes, and you may not. If we ask you to stop doing something and you continue, we may suspend your account. If your account has been closed, you will no longer be able to use the website.

User safety is always the top priority, and we will not take it lightly to violate our policies. When we detect account activity that violates our Terms of Service (TOS), we may close the account without warning.

Refund Policy

Because of the nature of products and services, which are digitally delivered and non-tangible goods, we cannot offer refunds or chargebacks for purchases unless we written it on the sales page.